1. (PDF) 고객 경험(CX) 분야 내 AI 에이전트의 재무적 ROI 실증 보고서 고객 경험(CX) 분야 내 AI 에이전트의 메인스트림 안착: 전 세계 3,466명 경영진 조사 결과, 63%가 CX 분야에 생성형 AI를 도입했으며 이 중 52%가 실제 운영 환경에 AI 에이전트를 배치 완료.초기 도입 기업의 명확한 재무적 ROI 증명: AI 에이전트 선도 기업의 88%가 재무적 ROI를 창출 중이며, Mr. Cooper(연간 28,000시간 절감) 및 Toolstation(검색 매출 5.5% 증가) 등 실질적 가치 입증.조직적 거버넌스 및 C-Suite 스폰서십의 중요성: 기술적 장벽보다 데이터 프라이버시(37%) 및 기존 시스템 통합(28%)이 핵...

AI Agents Are Moving Customer Experience from Experimentation to Measurable ROI.AI agents are rapidly moving beyond experimentation and becoming a measurable source of customer-experience and operational value. Google Cloud’s latest research suggests the conversation has shifted from whether generative AI can improve CX to how companies can scale proven agentic use cases across the customer journey.The report is based on a survey of 3,466 senior executives across global enterprises, spanning retail, financial services, manufacturing, health...

For anyone who thinks Apple would never launch a screenless Watch, let me remind you of two, nay, three things. First, the iPod Shuffle – a product that baffled many, but delighted even more. For anyone who couldn’t afford an iPod Classic or Nano, the screenless Shuffle was the instant next pick. You couldn’t do much, play-pause, move across a randomized roster of tracks, and adjust volume. As limiting as this experience was, it still a smash success, selling 10 million units in just its first year.The second bit of evidence I’d like to...

An aerial-aquatic vehicle developed at EPFL and MIT could lead to a new class of devices for ocean exploration.Loons, gulls, puffins, and petrels are some of the 100 species of birds that can both fly and swim. These diving birds can plunge in water to swim after prey, and then leap back into the air to fly away. Now, inspired by these naturally aquatic aviators, engineers at EPFL and MIT have designed a robot that can swim underwater, and flap out of the water to continue flying through air, much like diving birds.The “flapping-wing aerial...

Vaping was supposed to help people ease nicotine addiction. That hasn’t worked out.Some e-cigarette users are switching to smoking as a way to quit vaping, with some saying smoking is more disgusting and makes them less likely to light up. Researchers advise against this approach, saying it can cause tremendous harm by switching from a less harmful product to a more harmful one.The trend may be driven by misconceptions about the relative risks of vaping and smoking, as well as the increasing social acceptability of tobacco, with some people...

Sling Therapeutics has closed a $123 million series C round to advance its oral therapy for thyroid eye disease (TED) through a phase 3 trial and hopefully on to commercialization.The first patients have already been dosed with the small molecule, called linsitinib, in the late-stage study that is aiming for 120 participants. The trial will test linsitinib's ability to reduce proptosis—bulging of the eyeball—over 24 weeks.The financing was led by Forbion and included existing backer TPG Life Sciences Innovations alongside new investor Sect...

For the first time since its launch in late 2019, Apple TV, formerly known as Apple TV+, took home the unofficial, yet highly coveted prize of winning the most awards at the 2026 Emmys. Apple’s streaming service won a total of 28 trophies, including a record-breaking 14 for “Widow’s Bay” and another six for "Pluribus".It was not only the first time that Apple TV took the top spot at the Emmys, it was also only the second time in 20 years that neither HBO (Max) nor Netflix took home the most awards. The first network to break the Emmy dom...

There is a piece of Spider-Man trivia that has floated around fan forums for years, the kind of claim that gets repeated so often it starts to feel like fact. The story goes that the mask eyepieces worn by Tobey Maguire and Andrew Garfield were built using actual Oakley lens material, sourced by the prop houses that made the suits. I cannot verify that, and neither, as far as I can tell, can anyone who has posted it online. It lives mostly in old Oakley collector threads, secondhand and uncredited, more urban legend than documented history....

When I listen to music, podcasts, or audiobooks outside my house, earbuds are usually my go-to. But sometimes I switch to headphones because they feel more immersive. I like the sensation of shutting out the world completely when I put a pair on. Plus, let’s be honest, they look cooler. My issue has always been that most headphones I’ve tried are heavy and uncomfortable, even the ones that sound noticeably better than my everyday earbuds.StillFrame Headphones seem to solve that problem. At 103 grams, they’re one of the lightest over-ear h...